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To the Point and Short

According to the Statistic Brain Research Institute, our average attention span in 2015 was 8.25 seconds—less than that of a goldfish. My advice? Keep it short. Say what you mean and then stop. Make it easy for people to understand your

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California Lighthouse Adventures

How to Apologize Appropriately:

Step 1: Express Remorse.
Every apology needs to start with two magic words: "I'm sorry," or "I apologize."
Step 2: Admit Responsibility.
Next, admit responsibility for your actions or behavior, and acknowledge what you did.
Step 3: Make Amends.
Step 4: Promise That It Won't Happen Again.

From "How to Apologize," Communication Skills Training from MindTools.com