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How to Apologize Appropriately:

Step 1: Express Remorse.
Every apology needs to start with two magic words: "I'm sorry," or "I apologize."
Step 2: Admit Responsibility.
Next, admit responsibility for your actions or behavior, and acknowledge what you did.
Step 3: Make Amends.
Step 4: Promise That It Won't Happen Again.

From "How to Apologize," Communication Skills Training from MindTools.com